Contact Us
Got a question about one of the online casinos we've reviewed, spotted something that needs updating, or just want to tell us we've missed a brand? This page tells you what we can help with and how to reach us.
What we can help with
Online Casinos Canada is an independent review and comparison site covering online casinos available to players across Canada. We're not a casino ourselves, so we can't process deposits, withdrawals, account verification or bonus disputes — those requests need to go directly to the support team of the casino in question, usually via live chat or email from within your player account.
Where we can genuinely help is with:
- Corrections or updates to information on a review — a changed bonus offer, an expired promotion, a licensing detail that's out of date
- Questions about how we rate and rank the casinos featured on the site
- Suggestions for a Canadian-facing casino brand we haven't yet covered
- General feedback on the site, its content or its usability
- Media or partnership enquiries
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:
- If your question is about how we choose and order the operators we feature, our ranking methodology is covered on each review page alongside the comparison tables
- If you're concerned about your own gambling habits or want tools to manage your play, our Responsible Gambling page has practical guidance and support resources
- If you want the fine print on how we operate, including our affiliate relationships and content policies, that's laid out in full in our Terms and Conditions
- If you'd like more background on who runs this site and why, that's covered on our About Us page
For readers outside the standard Canadian market — for example, UK players looking at sites operating outside the national self-exclusion scheme — we also cover that ground separately on our Non Gamstop Casinos UK page, which sits alongside our Canadian coverage but serves a different audience.
A note on commercial relationships
Online Casinos Canada earns commission when readers click through to some of the casinos we feature and sign up. This arrangement never determines how a brand is rated or where it sits on our lists — those decisions are made independently, and we say so clearly wherever it's relevant. If you're contacting us about a specific listing, it's worth knowing this upfront so our answer makes sense in context.
What happens after you contact us
We read every message that comes in, though as an independent site run by a small team, we can't guarantee a response to everything — particularly account-specific queries that really belong with the casino operator itself. Corrections and factual reports are the quickest to action, since they usually just need a line checked and updated. Broader feedback, brand suggestions and partnership enquiries take longer, as they go through a review process rather than an automatic reply.
If your enquiry relates to money you've deposited, a bonus you're trying to claim, or a withdrawal that hasn't arrived, please raise it with the casino directly first. These are matters between you and the operator, governed by the terms you accepted when you signed up, and no third-party review site — including this one — is in a position to intervene in that process.
Choosing a casino from our lists
If your reason for reaching out is that you're trying to decide between the online casinos ranked on this site, you may not need to contact us at all. Each listing sets out its headline welcome offer, the conditions attached to it, and where it sits relative to the other Canadian-facing brands we cover. Reading the full terms beside the offer — wagering requirements, minimum deposits, game restrictions and time limits — is usually the fastest way to work out whether a casino suits how you actually want to play, without waiting on a reply from us.